72 Remuera Rd Newmarket
Auckland, 1050, New Zealand
0064 9 523 0395
RETURNS & SHIPPING
- Online returns are easy and no fuss! Send back within 14 days & we will refund or exchange your order even on sale items (Online store only). Simply fill out the return form enclosed with your order. Please return this form completed in full to the above address.
- All returned items must be in unworn and original condition. All packaging and labels must be attached.
- All Sales items under $50 may not be returned unless they are faulty.
- Shipping is quick as we process orders 1-2 working days. Shipping throughout New Zealand is normally one to three days and standard rate is NZ$6.50, Australia five to ten working days and standard rate is NZ$15.00 Rest of the World NZ$40.
- Postage charges on returns are not refundable, with the exception of faulty items.
PURCHASE OF PRODUCT
When you place an order on our website, you will receive an order acknowledgment. Our acceptance of an order does not take place until the dispatch of this order, as we cannot guarantee 100% stock levels until this point. When the order is fulfilled you will receive an email notification that your order is being shipped. Any discounts, voucher codes or promotions will not be validated until the order is accepted by EGG and will be detailed on your fulfilled invoice. We reserve the right to refuse an order based on the following: The product is unavailable from stock: A fraudulent activity flag being activated: The identification of an error within the product information, including price or promotion.
PRICING & PAYMENT
We currently accept Visa & Mastercard. Your credit card will be charged on clicking the pay now button on the payment page in the checkout. The prices shown on our website are all in NZ$ and the price you pay will be the billing amount shown in the shopping cart plus any additional shipping charges. Orders shipped outside of New Zealand may be subject to import or other taxes if the value exceeds the import country threshold.
All of our online transactions are hosted by DPS (Direct Payment Solutions), fully certified as Visa and Mastercard compliant, ensuring an end to end accountability. EGG MATERNITY will never see or store any of your payment details.
EGG MATERNITY work hard to maintain as accurate content on the website as possible. Occasionally, incorrect information may be displayed which could include the price of product, photograph colour variation, description or stock availability. EGG reserve the right to cancel any order based on incorrect information, and will offer a full refund.
GIFT CARD OR VOUCHER
Gift cards are non-refundable and cannot be redeemed for cash or be used towards the purchase of another gift card. Gift cards expire 6 months from the date of purchase or last redeeming transaction.