Egg Maternity Store

12 Kent Street Newmarket

Auckland, 1023, New Zealand

Phone： 0064 9 523 0395

Email: newmarket@eggmaternity.com

• We offer exchanges with 12 days of you receiving your order, along with the original egg retail receipt.
• Your purchase must be unworn, unwashed and have tags attached.
• Exchange will be offered to the same purchase value. In case of a price differential, the store will not refund cash to the customer.
• Undergarments, soft toys & some accessories are unable to be returned or exchanged due to hygiene reasons.
• Sale and Final Sale items, altered & customised may not be returned or exchanged.
• Bellamy range is unable to be returned.
• EGG reserves the right to determine a manufacturing defect.
• All Sales items under $50 may not be returned / Exchanged unless they are faulty.
• Shipping is quick as we process orders 1-2 working days. Shipping throughout New Zealand is normally one to three days and standard rate is NZ$7.00, Australia five to ten working days and standard rate is NZ$19.90  Rest of the World NZ$40. 
• Postage charges on returns are not refundable, with the exception of faulty items.
• Due to Covid-19 restrictions, please expect delays of up to 5 working days Auckland area and 10 days out of Auckland after dispatch, We apologise for the inconvenience and thank you for your patience.

When you place an order on our website, you will receive an order acknowledgment. Our acceptance of an order does not take place until the dispatch of this order, as we cannot guarantee 100% stock levels until this point. When the order is fulfilled you will receive an email notification that your order is being shipped. Any discounts, voucher codes or promotions will not be validated until the order is accepted by EGG and will be detailed on your fulfilled invoice. We reserve the right to refuse an order based on the following: The product is unavailable from stock: A fraudulent activity flag being activated: The identification of an error within the product information, including price or promotion.

EGG MATERNITY work hard to maintain as accurate content on the website as possible. Occasionally, incorrect information may be displayed which could include the price of product, photograph colour variation, description or stock availability. EGG reserve the right to cancel any order based on incorrect information, and will offer a full refund.

Gift cards are non-refundable and cannot be redeemed for cash or be used towards the purchase of another gift card. Gift cards expire 6 months from the date of purchase or last redeeming transaction.